Jakarta Secretary, Saefullah wants all civil apparatuses (ASN) in Jakarta Provincial Government to master Citizen Relation Management (CRM) application.

This system connects residents' complaints to the government

According to him, Jakarta Government always tries its best to ensure safety, comfort, and protection of citizens. Thus CRM system was made as a digital form of integrated public complaint service.

"There are 13 complaint channels in total. This system connects residents' complaints to the government. CRM is an innovation to overcome all problems in Jakarta," he explained, Tuesday (1/14).

He assessed, CRM is not only made for urban village and sub-district heads, but this system should be also mastered by Jakarta Government officials as mentioned at Governor Regulation No. 128/2017 about Implementation of Community Complaints Handling through Citizen Relations Management Application.

"All officials are demanded to prioritize all complaints, both big and small issues, because this system is made to improve government service to the citizens," he asserted.

He mentioned that CRM was made to realize a responsive service towards residents needs without relying on personal or leader supervision.

"All of these things are done to measure Jakarta Government's performance. By resolving their problems as soon as possible, hopefully they feel that the government is always there for them," he conveyed.